Not all purchases are going to be perfect. As hard as we try, order mistakes may happen; with that in mind we offer a 14 day return policy on all brand new and unopened items. All returns may be subject to a 25% restocking fee at our sole discretion. Any product that has been opened and used is not eligible for a return or refund.
Unopened in New Resalable Condition Items
Unopened and in New Resalable condition items can be returned within 14 days from the date the item is purchased on the Site, unless specifically stated on the product details page. The packaging must be in the same condition as when initially received. Any requests to return any item after 14 days from original purchase date will be denied and not accepted.
Final Sale items can not be returned or replaced under any circumstance and are sold as is.
Items sold as brand new and sealed that have been opened by you are not eligible for any return. This includes:
- Items that have been opened or removed from its original packaging.
- Items that have visible indications that the packaging has been opened and or the figure has any indications of handling.
- Opened cases that are no longer factory sealed.
Open Box and Pre-Owned Items
Open Box and Preowned items sold on the Site are all carefully inspected prior to listing on the Site and shipping out to ensure that the figures are in the stated condition, does not have any overly loose/stiff joints, are unbroken, free of any smoke odor, pet hairs, and includes all original packaging and accessories supplied by the manufacturer, unless otherwise stated on the item listing.
ALL PRE-OWNED AND OPEX BOX ITEMS ARE FINAL SALE AND IN AS IS CONDITION AND CAN NOT BE RETURNED OR REPLACED UNDER ANY CIRCUMSTANCE. Prior to purchasing any pre-owned or open box item you may reasonably request for more photos by contacting us. However, we will not hold the item while processing your request and items may be purchased by and sold to other customers at any time without notice or guarantee.
Clothing and Apparel
New, unworn, and unwashed clothing and apparel with all original tags can be returned within 14 days from the date the item is purchased on the Site. Any used or worn clothing and apparel may not be returned under any circumstance.
Damaged and Defective Items
Any item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 3 days of receiving your order from the date the package was delivered. The item must be unopened and factory sealed for return. If the item is no longer available, we will be happy to issue a refund upon you returning the item back to us.
Any manufacturer defective product will require that you E-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful.
NOTE: Some manufacturers, such as Bandai and Tamashii Nations require that you contact them directly and provide proof of purchase along with pictures of the damaged or defective parts and they will instruct you to send the items back to them directly for replacement or they will send you the replacement parts directly.
The following issues do not qualify as a defective product:
- Minor cosmetic paint issues or chips in the paint from the manufacturer.
- Package condition, we always try to choose the best packaging condition available, but are not responsible for packaging that have dents, creases, cracks, or tears from the manufacturer or from damage during shipping transit.
NOTE: In some instances you may receive an item that appears to have been double taped from the manufacturer. This is due to when the manufacturer goes through their QC process, they may have found something wrong and therefore reopened the packaging to fix the issue and then re-taping it sealed. These items are considered NEW and SEALED items from the manufacturer.
Any item(s) you receive that is incorrect from the item(s) you purchased must be reported by contacting us of the issue within 3 business days of when the order tracking shows it was delivered to you. The incorrect item(s) must in unopened and resalable condition as when you initially received. We will provide you with a return shipping label to return the incorrect item(s). Once we receive the returned item(s) we may be exchange, refund, or give you store credit in the amount originally paid for the item less any shipping fees, depending on availability of the item(s) and at our sole discretion. Any item(s) returned to us that are not in new sealed and in resalable condition are subject to a 20% restocking fee that will be deducted from any credit refund or store credit given.
How to return an Item
Please contact us by E-mail to receive authorization and RMA number for your return so that the item(s) can be accepted. Any returns without authorization will be delayed, rejected and returned back to shipper (you), and possibly not be eligible for a refund or replacement. We will not be responsible or liable for any returns that was not issued a return authorization number and was lost.
Return Shipping – Domestic Customers
If you received a wrong item you may contact us within 3 days of receiving delivery of your order. We will provide you with an RMA number along with a return shipping label to send the incorrect item back. All return items must be in brand new, sealed and unopened resalable condition.
Any product that has been opened and/or broken and have been authorized by us for a return with RMA number will require you pay for the return shipping costs. We will not pay for the return shipping costs and you will be responsible for all shipping costs without reimbursement. We are not responsible or liable for any lost or damaged packages returned to us.
Return Shipping – International Customers
If the return is due to our error of shipping you the wrong item we will issue store credit for what we feel would be a reasonable cost to ship the item back to us using a cost-efficient method. You will be responsible for shipping the item(s) back and paying for the actual shipping fees.
If the return is for any other reason, we will not pay for the return shipping fees nor will we issue any store credit and you will be responsible for all shipping costs without reimbursement. We are not responsible for any lost or damaged packages returned to us.
How to Prepare Your Item for Return Shipping
Please pack the item in a separate appropriate-sized shipping box and use bubble wrap or other fill to adequately package and protect the item from getting damaged during transit. Please do not ever place the shipping label directly on the item packaging to return it as this will result in no refund as the item will no longer be considered new or in resalable condition. If the item is damaged in transit or received in less-than-original condition due to poor packaging, then we will determine a reasonable amount, at our sole discretion, to deduct from your purchase refund total.
Refunds on returns are issued after the product has been received, inspected, and processed. Refunds are in the original form of payment less any shipping costs. In cases where this is not possible, store credit will be issued. Any and all restocking fees will be deducted from your purchase refund total. Any shipping amount paid will be deducted from your original purchase total and will not be refunded. Any rewards points earned from returned products will be subtracted from your rewards points total. If you have already spent your rewards points, then we will deduct that equivalent amount from your original purchase refund total.
You may view your account to check a refund status. Once we issue your refund there may be a delay for these funds to show in your account:
- Credit Cards: May take up to 7-14 business days depending on your bank.
- PayPal: Depends on your PayPal original source of payment. PayPal states up to 30 days.
- Store credit: Available within 3-5 days.
Refused and Undeliverable Shipments
A refused shipment will be treated as a return and the full original shipping costs and the return shipping costs will be deducted from your purchase refund total.
If a shipment is returned to us as undeliverable due to an error on your part (such as incorrect address or not home), we will contact you to reship the package; any return and reshipping costs must be pre-paid by you before the package is reshipped. Re-shipments for domestic customers will not be eligible for free shipping.
International customers will be responsible for any additional fees, duties, or taxes for refused or undeliverable shipments. If customs disposes your shipment for any reason, no refunds will be issued for product or shipping. We will not be responsible or liable for any such incidents.
We reserve the right to charge a restocking fee in any situation up to 25% of the original purchased price at our absolute and sole discretion:
- Returned shipment contains missing, damaged, or opened items
- Merchandise inspected by Customs
- The return was received after the 14 day return window
Any and all restocking fees will be deducted from your purchase refund total. If there are any rewards points earned from returned products will be subtracted from your rewards points total. If you have already spent your rewards points, then we will deduct that equivalent amount from your original purchase refund total in addition to any restocking fee stated above.